Cancellations, Returns & Refunds
Cancellations
If you wish to change an address or cancel an order please send an email to info@nmaternis.Co.Uk within 30 minutes of placing your order. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.
Non-faulty products
At Maternis, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened and the seal hasn’t been broken, used or damaged and the product is in a re-saleable condition.
Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
Return of gifts
No refunds will be given on gifts, unless returned by the original purchaser. We can only exchange items that are unused and in a resaleable condition.Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
Faulty products/other rights to return
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “Received damaged”.
If your goods are received as faulty or damaged once opened, please contact our customer care within 48 hours of receiving your order via email at info@maternis.co.uk.
Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued.
Returns
Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. Please always retain proof of postage until your exchange/ refund has been processed.
If you require a refund, we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.
Products purchased as a set can only be returned as a complete set, not as individual items.
If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
