ONLINE TERMS & CONDITIONS
Welcome to the MATERNIS website.
1. OUR AGREEMENT
These terms and conditions (the “Terms”) are the terms which apply when you use the website www.maternis.co.uk. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to “MATERNIS”, “we”, “us” or “our” in these Terms is a reference to Maternis and any reference to “you” or “your” means you, the user of the website.
2. CHANGES TO THESE TERMS
We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
3. YOUR USE OF THIS WEBSITE
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.
You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name of MATERNIS or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.
We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.
While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
3.1 Cookies Policy
If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.
3.2 Privacy Policy (including Treatment Privacy Policy)
All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy.
4. MAKING AN ORDER
Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the “order confirmation”). You will receive a further e-mail from us once the goods have been dispatched from our warehouse; at this point a binding contract will be concluded between us.
4.1 Product description and packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
4.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.
4.3 Making changes to your order
Please note we are unable to cancel or amend your order during peak promotional periods.
5. PRODUCT GUIDELINES
Please note that none of our products are suitable for consuming and should only be used on application of the skin.
We will not be held liable for any customer who has not abided by the guidelines written on the product pages and packaging.
All our product guidelines and allergens are clearly defined on the individual product pages/packaging and so by purchasing our oil you agree that you have read and fully understood the guidelines given.
5.1 SPECIFIC GUIDELINES
The ‘Active Labour’ oil can only be used by women who are having a normal pregnancy, are in labour and are between 37 – 42 weeks gestation.
Other pregnancy oils including ‘Morning Sickness’, ‘Pregnancy Wellbeing’, ‘Pregnancy Sciatica’, ‘Balancing Hormones’, ‘Stretch Marks’ and ‘Pregnancy Swelling’ should be used after the first trimester of pregnancy.
It is important to remember that it is not uncommon for women to become sensitive to essential oils and therefore it is always recommended to consult with a doctor before using any essential oil products during pregnancy.
5.2 SAMPLE GUIDELINES
We can only send a maximum of 2 samples per household. When more than 2 samples are requested, we will only send out the first 2 requested samples. Each sample will contain the product guidelines (as mentioned above in 5.1) and should be adhered to when using the oils.
6. REGISTERING AN ACCOUNT
To make it easier for you to order products using our website, we offer you the opportunity to register for a personal account.
To register, you must supply us with certain personal information. Once you have created an account, you will be able to access, update or correct your personal details using the “My Account” button. We will only use the personal information you give us in accordance with our Privacy Policy as mentioned at section 3.2 above.
Please keep your password and user name private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.
7. INTERNATIONAL CUSTOMERS
Customers from outside the UK can purchase products from this website; payment must be by credit card and must pay in pounds sterling unless otherwise specified. US customers are able to shop in dollars on our US site here. Please refer to section 10 (Delivery) for information regarding the international delivery charges.
8. PRICE
All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to section 10 (Delivery) for further information regarding the delivery charges.
9. PAYMENT
Online payment will be provided in a secure environment. Payments must be made by one of the following credit or debit card payment methods – Visa, MasterCard, Klarna, PayPal, Apple Pay, Google Pay.
Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.
10. GIFT CARDS
We do not accept Gift Card payments online.
11. OWNERSHIP
We will retain ownership of the goods until full payment has been made and funds have cleared.
12. CANCELLATIONS, RETURNS & REFUNDS
Please see our full Refund & Returns policy here – https://www.maternis.co.uk/returns-refunds/
13. RE-SALE OF OUR PRODUCTS
Please note that all products which are made available on our website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third party website. We reserve the right to cancel any orders to you where we believe that you are intending to sell our products on.
14. OUR LIABILITY
Nothing in these Terms seek to exclude or limit liability for death or personal injury arising as a result of negligence caused by us, our directors or any of our staff or for fraudulent misrepresentation.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If the customer is a business, our total liability for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the customer for products under such contract.
15. THIRD PARTY LINKS
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
16. INTELLECTUAL PROPERTY
MATERNIS is the registered owner of the MATERNIS trade-marks used by us in the course of our business.
The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the “Materials”) are owned by MATERNIS or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.
17. DISCOUNT CODE
One use per customer. Cannot be redeemed for cash. Discount can only be applied to products; this promotion cannot be applied to postage. Not available in conjunction with any other offer. Subject to availability while stocks last.
18. LAW AND JURISDICTION
These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights.
19. COMPLAINTS
If you wish to complain about any matter in respect of any goods or services that we provide, please contact Customer Care by emailing us at info@maternis.co.uk
